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Omnichannel Post-Purchase NPS Survey
Send customers an email with a Net Promoter Score (NPS) survey right after they make a purchase on your site. If they visit your site again without responding to the email survey, they’ll also see an on-site banner with the survey. This use case allows you to gather feedback at a crucial point in the customer journey so you can find opportunities to improve CLTV and retention.
Goal
Maturity
Channel
Tags
- Purchase Experience, Strategic Insights
Metrics
- CLTV, Purchase Frequency, Retention Rate
Industries
- Ecommerce, Retail, Travel
Available in Use Case Center
“Get the valuable feedback you need to improve your business. Reach your customers right after their purchase, while the experience is still fresh in their memory, across a range of channels.”
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