How AI Technology Will Transform Customer Engagement
While it might seem like artificial intelligence should stay out of customer service, it’s actually a major advantage for creating great customer experiences. Human interaction is still important, but today’s shoppers expect brands to know their needs and respond quickly and accurately — something AI excels at. AI technology can help identify and meet customer […]
Bloomreach Named a Leader in the 2025 Gartner Magic Quadrant for Personalization Engines
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Sneak Peek: How Bloomreach Is Changing Marketing Automation With AI
At Bloomreach, we’ve long been pioneers in AI-driven marketing automation. With the latest advancements in artificial intelligence, we’re pushing the boundaries even further. We’ve already brought some of these innovations to life, but I’m excited to share what our team has been diligently working on: the next generation of Loomi AI in Bloomreach Engagement. By […]
Bloomreach named a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs 2024!
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Bloomreach named a Visionary in the 2024 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
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Comprehensive Omnichannel Retail Strategy: Enhancing Customer Experience
Omnichannel marketing, which bridges the gap between online and offline channels, is one of the hottest trends in retail right now — and for good reason. With its focus on the entire customer experience — and not just one single experience on a single channel — an omnichannel retail strategy is one of the best […]
